Privacy Policy

LowtideWay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by LowtideWay. This Privacy Policy applies to our website, lowtideway.sbs, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise communicate with us.

1.1 Personal Information You Provide to Us

We collect the following types of information from you:

• Contact Information: Name, email address, mailing address, phone number.
• Payment Information: Credit card details, billing address, and other payment-related information (processed securely through our payment processors).
• Profile Information: Username, password, account preferences, feedback, and survey responses.
• Correspondence: Messages you send to us through contact forms, email, or other methods.
• Booking Information: Details about appointments, services requested, and special requirements.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

1.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and your interaction with our website, including:

• Device Information: Information about your browsing device, IP address, browser type, operating system, and device identifiers.
• Usage Information: Information about how you use our website, including pages visited, time spent on pages, links clicked, and browsing patterns.
• Location Information: General location information derived from your IP address.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy section below.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information including confirmations and invoices
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience on our website
• Carry out any other purpose described to you at the time the information was collected

3. How We Share Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
• With Your Consent: We may share your personal information for other purposes with your consent.
• Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics and other purposes.

4. Cookie Policy

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

4.2 Your Cookie Choices

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can learn more about how to manage cookies in the All About Cookies guide.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification – the right to have your information corrected if it is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right of restriction – the right to request that we restrict the processing of your personal information.
• The right to data portability – the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent – the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

8. International Data Transfers

Our Service is operated in the United Kingdom. If you are located outside of the UK, please be aware that information we collect will be transferred to, and processed, stored, and used in the UK. The data protection laws in the UK may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the UK according to laws of the UK.

9. Third-Party Services

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +44 2992 247579
• By mail: 17 Mason Wells, New Adrian, LU7 4SW, United Kingdom